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FAQ's

          

Q Do I have to arrive and leave on a Saturday or Sunday?
A Arrival and departure dates are flexible.
 

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Q Does the house have it's own pool?
A

Yes & No. For those of you who stay at our Marbella home yes, the house has it's own pool. On Windwood Bay there is a community pool which is opposite the house.

 

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Q Is the pool heated?
A Yes, the home on Marbella does have an heated pool. There is an extra cost associated with the pool heat. Please check the rates page for this cost.
 

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Q Are linens provided?
A Yes, the home is fully furnished with bedding and towels.
 

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Q Is the kitchen fully equipped?
A

Yes, the kitchen has enough utensils to cater for 10 people. It also has a dishwasher, oven and hob, fridge freezer, microwave, toaster plus all the normal items you would find in a kitchen.

 

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Q Is there any where to park?
A Yes, both homes have parking in front of the house.
 

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Q Can I pay in US dollars?
A Yes, we accept US dollar cheques
 

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Q Can I pay by credit card?
A Yes, payment can be made through PayPal. A 2% charge will be required for this payment method
 

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Q Are pets allowed?
A

We are sorry but no pets are allowed. We are animal lovers but you have to appreciate that there are people who are not, and who maybe allergic to animals.

 

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Q If I make a reservation and pay a deposit then have to cancel, will I receive my deposit back?
A As long as you cancel 30 days prior to departure then you will receive a full refund.
 

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Q Are there any washing facilities?
A Yes, there is a washing machine, dryer, iron & ironing board.
 

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Q Is the house suitable for children?
A

Yes. Our home on Marbella has a clubhouse (coming soon). On Windwood By as there is a communal pool good place for the kids to meet other kids

 

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Q Are there TV's in the bedrooms?
A Yes, each bedroom has cable TV. The two smaller bedrooms also have DVD players
 

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Q Is there a supermarket near by?
A

Yes. Marbella has a Publix supermarket on the HW27 about 2 minutes drive and a Wal-Mart about 5 minutes drive. At Windwood Bay there is a Publix supermarket at Champions gate which is about 2 minutes drive.

 

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Q Are there any restaurants close by?
A

Yes. Both homes are within easy reach of restaurants. There are some restaurants at Champions gate which is about 2 minutes drive or you have plenty to choose from along the 192 which is about 10-15 minutes away.

 

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Q Where is the nearest golf course?
A The nearest golf courses for Marbella are either Southern Dunes or Champions gate and Reunion which are about 2 to 5 minutes drive.
 

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Q How far is the house from Disney?
A Both houses are situated close to Disney within about 10 minutes from Disney maingate.
 

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Q Do I need to hire a car?
A A car would be beneficial but taxis can be used.
 

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Q Is there a BBQ at the house?
A No, but you can hire one locally by contacting our management company.
 

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Q Does the house have a safe?
A Yes, this can be hired locally.
 

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Q Are there any hairdryers?
A Yes, there are hairdryers in each of the three bathrooms
 

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Q Is the house on a lake?
A Yes, Windwood Bay all of the homes are situated around a small lake. On Marbella the home overlooks a dry retention lake
 

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Q Do I need to clean the house on arrival?
A

No, the house should be clean on arrival. If you have any problems either on arrival or during your stay please contact our management company.

 

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Q If I have a problem on arrival who do I call?
A

Prior to departure you will be sent instructions on location, driving directions etc, and a telephone number for our management company.

 

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Marbella The Location | The House | Bedrooms | Rates | Photos
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